Flight Delay Compensation Claim
Claim now for flight delay compensation in the UK and receive up to £520.
No one enjoys a long airport wait, but receiving compensation for your missed flights can certainly alleviate the pain. You may be eligible to make a claim if your flight originated in the EU or landed in the EU with a European airline. The airline must be at fault for the delay, and you must have arrived at your final destination with at least a 3-hour delay.
If you meet these requirements, our free online claims team will inform you. Simply tell us about your flight and we'll let you know if you're eligible for flight delay compensation.
What are my options if my flight is delayed?
- If you arrive at your final destination three hours later than planned, you are entitled to compensation.
- The airline must be held accountable for the delay (e.g. technical problem).
- Compensation ranges from €250 to €600. It is determined by the length of your flights.
- After two hours of delay, the airline is required to provide food and drink, as well as hotel accommodations if your flight is delayed overnight.
What should I do if my flight is delayed?
- Keep any relevant travel documents on hand (e.g. boarding cards, parking tickets, receipts).
- Request a delay confirmation from the airline, which is written confirmation of the cause of the delay.
- At the airport, you can help yourself to free food and drinks.
- Use our compensation claim form to submit your claim online.
When Am I Entitled to Flight Delay Compensation?
Passengers flying to or from the European Union have more protection than almost anywhere else in the world. The EU Regulation Nr. 261/2004, also known as the "Air Passenger Rights Regulation," establishes the circumstances under which air passengers are entitled to compensation.
In the event of a flight delay, the most important requirements are that you arrive at your final destination with at least a 3-hour delay and that the airline is at fault.
Do you meet these requirements and are eligible for flight delay compensation? Then consider how much money you are entitled to:
All short-distance flight delays of 1,500 kilometres or less: 250 EUR per person
Internal EU flight delay (medium and long-haul) of more than 1,500 kilometres: 400 EUR per person
Flight delay outside the EU (medium and long-haul) - between 1,500 and 3,500 km: 400 EUR per person
Flight delay outside the EU (over 3,500 km): 600 EUR per person
You are entitled to compensation for flight delays.
Take note: The distance is calculated from the first departure airport to the final destination airport if your journey includes multiple flights.
If your flight was delayed for less than three hours, the Air Passenger Rights Regulation still protects you:
- If the flight is delayed by two hours or more (short-haul), the airline must provide free drinks and snacks.
- Passengers have the right to care if their flight is delayed by three hours or more (medium-haul) (Mittelstrecke). Two free phone calls, fax messages, or e-mails are included.
- Delayed arrival or arrival time of 3 or more hours €250 - 600 per person
- Passengers are entitled to drinks and snacks if their flight is delayed for four hours or more (long-haul).
- Delays of 5 hours or more (all distances) allow passengers to cancel their flight. The airline must fully refund all ticket costs.
- Passengers who are delayed overnight (departure the next day) are entitled to one night's hotel accommodation, including transportation to and from the airport.
How Much Compensation Can I Get?
You might be entitled to monetary compensation if your flight was delayed by three hours or more. The table below explains how much flight delay compensation you may be entitled to.
How Long Can Compensation Claims Be Filed?
If your flight originated or landed in the United Kingdom, your claim is valid for 6 years. Even if your flight occurred more than 6 years ago, you may still be eligible to file a claim. The 6-year period begins at the end of the year in which the incident occurred; for example, if your flight was cancelled on January 1, 2013, you can still seek compensation until the end of 2019.
Each EU member state has its own rules regarding the validity period. The good news is that most countries allow you to submit your claim within a reasonable time frame.
Are you unsure whether your claim is still valid? Our free compensation claims team will tell you.
What Constitutes "Extraordinary Circumstances"?
Those of you who have ever tried to lodge a direct complaint with an airline will be familiar with the phrase "extraordinary circumstances." This is because airlines frequently use extraordinary circumstances to avoid paying compensation.
Extraordinary circumstances, on the other hand, are more than a free pass. Sometimes events occur that are completely beyond the airline's control. Bad weather, air traffic control, crew sickness, strikes outside of the airline (e.g., public transportation strikes), lightning strikes, and bird strikes are all examples of extraordinary events under UK law. This means that if your flight was delayed for any of these reasons, the airline is not required by law to compensate you because there was nothing they could have done to avoid the flight delay.
Okay, the weather was bad, but do you still think your flight's long delay could have been avoided? You could be correct. Even in extreme cases, airlines must demonstrate that they took all reasonable precautions to avoid lengthy delays and cancellations. Understand your flight delay rights and refuse to accept excuses! Ingram Toft will assist you in obtaining the compensation you are entitled to.
How Can I Be Certain That My Future Flights Will Be Secured?
Twice bit, twice shy. The lengthy delay that ruined your trip is still haunting you. Allow Ingram Toft to handle it the next time. We can take the weight off your shoulders by handling any issues that arise on your next flight.
Simply enter your upcoming trip into our compensation calculator, and we'll keep an eye on the flight for you. If you are entitled to compensation, we will contact you and advise you on how to proceed with your claim.
Checklist of your rights in the event of a flight delay
If you arrive at your destination three or more hours later than planned, you may be entitled to compensation ranging from €250 to €600.
You are also entitled to refreshments and snacks after 2 hours of waiting at the airport.
Requirements
You arrived at the airport on time for your flight (generally no less than 45 minutes before departure).- You encountered these issues on a flight that took place no more than 6 years ago.
- The airline is to blame for the delay (e.g. technical fault or sick crew).
- The flight originated (or landed) in the European Union (via any airline) (provided that the airline is headquartered in the EU).
You can seek compensation even if you travelled as part of a tour package or on a business trip.
