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Train Delayed or Cancelled, You Can Make a Claim

Sep 22, 2021

Delay Repay Compensation is the answer fo r for unexpected train delays and cancellations.



Refund or Compensation – Is there a difference?

It is called a Refund when your train is delayed or cancelled and you chose not to travel, thereby your unutilized train ticket will be reimbursed without any fees by the original retailer. This means that it will be a full refund of the cost of your train ticket.

When it is called Compensation, this means that in the event of travelling you have experienced delay arriving to your destination that may be because of a cancelled or delayed service; consequently you will be able to claim compensation from the train company where you purchased your train ticket that you are travelling with. This means that a certain percentage will be taken off from the original price of your train ticket depending on how long the delay.

There are different compensation schemes for every train companies, but the fact that your train journey was delayed they will allow you to claim for a compensation or if you decided to cancel because of the delay they will provide you with a full refund. 

How long are the delay and how much compensation I am entitled to?

As mentioned earlier, every train companies have their own scheme of compensation. The details below for the Delay Repay Compensation are according to the levels set by the Department of Transport. This will just give you an idea of how much you are able to claim.

• Delayed for 15 to 29 minutes – Claim 25% compensation of your single ticket or 12.5% of your return ticket cost
• Delayed for 30 to 59 minutes - Claim 50% compensation of your single ticket or 50% of the relevant delayed portion of your return ticket
• Delayed for 60 to 119 minutes - Claim 100% compensation of your single ticket or 100% of the cost of the relevant portion of your return ticket
• Delayed for 120+ minutes - Claim 100% compensation of the cost of your single ticket or 100% cost of your return ticket (i.e. both portions, not just one way)

The most important thing you must know is that claims must be made within 28 days of your journey date and the key evidence of your claim is your train ticket so make sure you keep hold of it. For ease and comfort, we are a claims management company that can help you throughout the entire process, from online consultation up to the awarding of your compensation or refund.
Click Here For Train Delay Claims Assistance

Check out the list of Train Operating Companies we assist below:


  • Avanti West Coast
  • C2C
  • Caledonian Sleeper
  • Chiltern Railways
  • CrossCountry
  • East Midlands Railway
  • Eurostar
  • Gatwick Express
  • Grand Central
  • Great Northern
  • Great Western Railway
  • Greater Anglia
  • Heathrow Express
  • Hull Trains
  • Island Line
  • LNER
  • London Northwestern Railway
  • London Overground
  • London Underground
  • Merseyrail
  • National Rail
  • Northern
  • ScotRail
  • South Western Railway
  • Southeastern
  • Southern
  • Stansted Express
  • TfL Rail
  • Thameslink
  • TransPennine Express
  • Transport for Greater Manchester
  • Transport for Wales
  • West Midlands Railway
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